IMPORTANT NOTICE: Update on TruStage services and support - 08/03/2026

We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.

TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.

TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.

We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information. At this time, please continue using the support channels provided below for your specific product or need. If any additional action is needed, we will share approved guidance with you.

If you need assistance, please call 844.958.8910 or visit https://www.trustage.com/outage/individual. If your question requires information from TruStage, we will help route it through the appropriate support process.

Thank you for your patience and understanding. We remain committed to supporting you and helping ensure you have accesss to the information and assistance you need.

What You Can Do to Stay Alert

- Secure Your Information - Be cautious of unexpected phone calls, emails, or text messages claiming to be from TruStage or Honda Federal Credit Union. If you believe the contact may be legitimate, contact Honda Federal Credit Union or the company yourself. You can find phone numbers and websites on the monthly statements you receive from your financial institution, or you can look the company up in a phone book or on the Internet. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.

- VISA Alerts - Get near real-time credit and debit card transaction notification to help you identify possible fraudulent activities as soon as they occur. You can select the alerts you'd like to receive when you enroll.

- Digital Banking Account Alerts - Setup account alerts through text, email, voice or secure message regarding your Honda FCU account.

- Review Your Account - Log in to online or mobile banking to verify your recent activity. If something seems unfamiliar, contact us right away.

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Are you due for an insurance checkup? Review your insurance options and ensure your family is protected. We have partnered with Trustage, a trusted advisor, to provide insurance services that meet your family’s needs.