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Contact Us

FOR SECURITY REASONS: Please do not use this form to send us messages containing personal account information, like account numbers or passwords. If you need assistance with a specific account, please contact us by telephone. In most cases, this kind of account assistance requires positive, in-person identification to protect your account and will require you to visit a branch location.

Frequently asked questions


How Can We Help You?

Please call Members Services at 1-800-634-6632 and select option 2. Let us know how we can help you!

Phone: 1-800-634-6632
Fax: 1-937-642-4091
Hours: Monday, Tuesday, Thursday, Friday, 8:00 a.m. - 8:00 p.m. ET
Wednesday, 9:30 a.m. - 8:00 p.m. ET

To report your card lost or stolen, please call 1-800-634-6632 and select option 2. Call us 24 hours a day, 7 days a week.

19701 Hamilton Avenue, Suite 130
P.O. Box 2290
Torrance, CA 90502
Phone: 1-800-634-6632
Fax: 1-310-217-8211

Softbank: 0066-33-821648
KDD: 00531-13-1530

Telmex: 001-866-258-2309

United Kingdom
BT: 0808-234-0184
Cable & Wireless: 0800-0154-655

Deutsche: 0800-180-667