Frequently Asked Questions

Cookies Enabled

In order to provide optimal security, performance and reliability, this service requires that cookies be enabled on your Web browser. Cookies are a small piece of information that a Web server can store on your browser so the system recognizes your actions during a session. The site mainly uses session cookies, and makes limited use of stored cookies, for example, to remember preferences in your transaction history.

As you browse the Web, some cookies are "set" on your Web browser. For example, cookies are used to store preferences you have requested on frequently visited Web sites. When you close your browser, some cookies are stored in your computer's memory in a cookie file, while some expire immediately. All cookies have expiration dates.

Cookies cannot be used to obtain data from your computer, get your e-mail address or access sensitive or personal information. The only way that any private information could be part of your cookie file would be if you personally provided that information to a Web site. Also, each cookie can only be read at the site where the cookie was created.

Please consult the help menu within your preferred web browser for instructions on how to enable cookies safely and securely.

Pop-up functionality is used by many Web sites to display advertisements to users, but some services like this one, use pop-up functionality to draw attention to important information. Since this service uses pop-ups as an alert mechanism, it is recommended that you permit pop-ups for this Web site. For example, if you attempt to set-up a recurring payment for a Payee that already has a payment set up, you will be prompted with a pop-up message to ensure you are not setting up a duplicate payment by mistake. To access your eDocuments, eLoans, eZ Deposit and Online Bill Pay, pop-ups windows would need to be allowed.

What browser should I be using?

Please see our list of supported browsers.

What monitor setting should I use?

This site is best viewed with a monitor display setting at a minimum of 1024 x 768.

How can I update my information?

By clicking on the Account Management tab, you can change your password. For all other information such as an address, email, phone number change, or any other security information please contact Honda Federal Credit Union at 1-800-634-6632.

How do I protect myself?

We want your online banking experience to be enjoyable and safe. That's why we use transport layer security (TLS) or secure sockets layer (SSL) encryption, constantly updated and monitored systems along with multiple security layers and procedures. We also want to make you aware of several straightforward security tips to keep in mind:

  • Use a strong password. Choose passwords that are difficult for others to guess and use a different password for each of your online accounts. Use both letters and numbers and a combination of lower case and capital letters.

  • Change your online banking passwords often. You can do this quickly and easily by signing on and going to the profile section.

  • Leave suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents. For Microsoft Internet Explorer (IE) users setting your browser security setting to "high," a level that makes it more difficult to interact with some Web sites is also recommended.

  • Be alert for scam emails. These may appear to come from a trusted business or friend, but actually are designed to trick you into downloading a virus or linking to a fraudulent website and disclosing sensitive information.

  • Don't reply to any email that requests your personal information. Be very suspicious of any email from a business or person that asks for your password, Social Security number, or other highly sensitive information and/or one that sends you personal information and asks you to update or confirm it.

  • Open emails only when you know the sender. Be especially careful about opening an email with an attachment. We advise that you shouldn't open attachments unless you are confident that you can trust the source.

  • Be careful before clicking on a link contained in an email or other message. The link may not be trustworthy.

  • Do not send sensitive personal or financial information unless it is encrypted on a secure website. Regular emails are not encrypted and are more like sending a post card. Look for the padlock symbol to ensure that the site is running in secure mode before you enter confidential personal information.

  • Don't take anything for granted and only do business with companies you know and trust. Always keep in mind that forging emails and creating phony "look alike" websites designed to trick consumers and collect their personal information is not difficult. Make sure that websites on which you transact business post privacy and security statements, and review them carefully.

  • Make sure your home computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. We recommend that you use a program that automatically upgrades your virus protection on a regular basis. If you currently do not have this automatic upgrade feature, make sure you update your virus detection program weekly and when you hear of a new virus. If your anti-virus product doesn't include spyware protection, we recommend that you install a reputable spyware detection product as well. Anti-spyware software checks for spyware someone may have attempted to place on your computer. The basic objective behind spyware is to manipulate your computer for unsolicited purposes by covertly tracing your moves or controlling your system. This is accomplished by tracking the sites you visit, recording keystrokes or scanning the documents located on your computer's hard drive. Update anti-spyware software often, daily if possible, and run daily scans. Another user tool is anti-malware software. Anti-malware software checks for malware someone may have attempted to place on your computer. Malware is any software that infects and damages a computer system without the owner's knowledge or permission. Malware includes computer viruses, computer worms, Trojan horses, spyware, crimeware, rootkits, backdoors and keystroke loggers. Update anti-malware software often, daily if possible, and run daily scans.

  • Install a personal firewall to help prevent unauthorized access to your home computer. This is especially important if you connect to the internet via a cable modem or a digital subscriber line (DSL) modem.

  • When your computer is not in use, shut it down or disconnect it from the Internet.

  • Act quickly if you suspect fraud. If you believe someone is trying to commit fraud and/or if you think you may have provided personal or account information in response to a fraudulent email or Web site, report the incident immediately, change your passwords and monitor your account activity frequently.
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