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Information Related to COVID-19

As the COVID-19 situation continues to evolve, Honda Federal Credit Union's (HFCU) immediate and paramount focus remains on the welfare of all of us in the Honda Family. Rest assured that your money is safe with HFCU as your deposits are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. The NCUSIF is administered by the National Credit Union Administration (NCUA) and is backed by the full faith and credit of the United States government. 

HFCU's Executive Team is meeting daily to monitor the situation and respond accordingly. Please visit this page regularly for any updates and changes as we work to serve the financial needs of our members and Honda.

Where is my Stimulus Check?

To check on the status of your stimulus check or to provide account information for direct deposit, visit the IRS website.

  • If your payment shows processed on the IRS website, please allow 2-3 business days to receive your direct deposit.
  • Direct Deposit - You will only get your stimulus check electronically deposited into a Honda FCU account if the IRS already has it on file.
 

Branch Lobby Closures and Adjustments

Our number one priority is the health of our members and HFCU team. It is up to all of us to drastically diminish the ability of the Coronavirus to spread. At the same time, we want to keep your access to our Branch Offices as convenient as possible. Therefore, we’ve made some changes at our Branches to keep everyone safe, without sacrificing much in the way of accessibility and service.

Effective Immediately

The following Branches are open during regular business hours for essential business transactions/services:
(Due to social distancing, a limited number of members will be allowed in at a time). 

  • Anna, OH
  • East Liberty, OH
  • Russells Point, OH
  • Lincoln, AL
  • Torrance, CA (Closed between 1-1:30pm daily)
  • Timmonsville, SC

The drive-through lanes at the following Branches are open as their Walk-in lobbies are closed until further notice:

  • Marysville, OH Plant
  • Marysville, OH Community (MCB)
  • Greensburg, IN

Remote Services

The safest and easiest way to access your money 24 hours a day during this outbreak is through our Online and Mobile Banking services.  Please visit our website or call us for more information.

The following services are convenient and available remotely:

  • Access Online and Mobile Banking 24/7 to check account balances, transfer funds, apply for loans and open eShares
  • Deposit checks remotely using Mobile Deposit within the Mobile Banking applications
  • ATM service for account balances, deposits and withdrawals
  • Contact Center support
  • Audrey for automated services
  • Night drop for check deposits and loan payments (at most locations)

We encourage all - members to use our Online/Mobile Banking or call the Contact Center at 800-634-6632 whenever possible. If you have any questions or financial concerns, please do not hesitate to contact us.

Helping Hands Program

Your Credit Union has designed temporary services to offset the economic impacts of COVID-19 and keep more money in your pockets. The following list of services are subject to change, and certain eligibility requirements may apply.

Cash Flow Assistance Loan

 
  • Terms up to 60 months
  • Low fixed rate: 5% APR
  • Borrow as much as $5,000 (based upon creditworthiness)
  • 90-day deferral of first payment
  • Payment options include payroll deduction, automatic transfer, online LinkPay, and coupons
  • This loan is not available in any of our Branches. Apply via Online Banking or call us

Lending Services

 
  • 90-day optional HFCU Home Loans payment deferral for existing loans (Equity Lines of Credit excluded)
  • Waive $50 loan modification fee to assist with lowering existing loan rates and modifying payment plans on existing Consumer loans (Visa and Real Estate Loans excluded)
  • 90-day optional 1st payment deferral* for any new Anything and Vehicle Loans
  • Skip-a-pay for Vehicle and Unsecured Loans for one month. Interest will continue to accrue on your balance. Mortgages and Visa lines of credit are not eligible.
  • Automatic Credit Line increases up to $1,000 for members who qualify
*During the 90-day deferred payment period, we will not report any late payments to the credit reporting agencies, and we will not assess late charges.  Interest will continue to be charged during this period.
 

Checking & Savings Services

 
  • Waive all minimum balance fees on checking & savings accounts
  • All consumer loan late fees waived
  • Stop payment fees waived
  • ATM excessive usage fee on more than 10 withdrawals per month waived
  • All bill pay service fees waived
  • Effective May 1, 2020, HFCU will suspend the Regulation D six-per-month limit on savings deposits.  Members may make an unlimited number of transfers and withdrawals from their savings deposits.
     

Beware of Scams

In times of crisis, fraud and scams are on the rise. The federal government has plans to provide Americans with some financial help. That means there will be an increase in phishing. This is when scammers send emails or texts purporting to be from reputable sources in order to obtain personal information such as passwords and credit card numbers. These communications might say something along the lines of, “Click here to get your money now,” or “Get your money faster.” Do not fall for them.

Several federal agencies have released tips to help people avoid becoming a victim. Based on recommendations from the National Credit Union Administration, and the Cybersecurity and Infrastructure Security Agency (part of Homeland Security), we have put together a list of tips that can help protect you.

  • Regardless of the type of email or text, always ask yourself if you have an account with the company or know the person contacting you.
    • If the answer is, “No,” delete it and you can report it to the Federal Trade Commission at (ftc.gov/complaint).
    • If the answer is, “Yes,” and you do have a relationship with the company that contacted you, contact them with a phone call or email that you know is real and ask them about it.
  • If you receive a call from someone posing as a federal employee who asks you for private information in order to receive money of any kind, it’s a scam. The Federal Trade Commission recommends you hang up and report it on their website (ftc.gov/complaint).
  • Never click on links or attachments from unsolicited or unfamiliar sources. Don’t assume an email is legitimate because it has the right corporate logo. Look at the sender’s email and domain; if those are not related to a company you know, they are fake. Report these to the FTC as well.
  • Exercise caution with any email using a COVID-19 or related subject line.
  • Be very wary of social media pleas, texts, or calls related to donations and charitable contributions, financial relief, airline refunds and fake vaccines and testing kits. The link below will take you to a Federal Trade Commission page that will be helpful regarding charities (https://www.consumer.ftc.gov/articles/0074-giving-charity).
  • Only rely on legitimate, trusted news organizations and government websites for up-to-date, factual information about the virus and the response. The Centers for Disease Control and Prevention is an excellent source for this information (https://www.cdc.gov/).
  • Look out for scams asking you to provide personal information in order to supposedly receive an economic stimulus check. Government agencies are not sending unsolicited emails seeking your private information in order to send you money.

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