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Convenience Services

Audrey

Audrey is a toll-free telephone transaction service available 24 hours a day, 7 days a week. All you need is a touch-tone telephone and your personal Access Code, and you can handle many of your credit union transactions at home, work or wherever you are. Simply call 1-800-63-Honda.

Call Audrey to:

  • Verify current account balances
  • Verify which checks have cleared
  • Get the amount of your last payroll deposit
  • Make a credit card or loan payment
  • Transfer funds from one account to another
  • Reorder checks
  • Request a check stop payment
  • Request a check copy or Request a withdrawal by check
  • Obtain current rates on loans and deposits

How To Use Audrey

  1. Call 1-800-63-Honda from a touch-tone telephone and press 1.
  2. After the greeting, enter your account number followed by #. (Your account number is usually your social security number followed by a zero). Check your statement to verify your account number.
  3. Enter your access code followed by #. Your Audrey access code is not the same number as your ATM PIN. If you do not know your access code, call the credit union to obtain a temporary one that will allow you immediate access. Then as soon as you go into Audrey, change your access code.
  4. Follow Audrey's directions to get the information you want. Audrey often will require you enter a # to authorize a change/transfer/withdrawal. Please listen closely to her requests for verification.

Two ways to use Audrey

There are two different modes that Audrey operates in for you to choose from:

  1. Menu Mode
  2. Expert Mode

If you are calling Audrey for the first time, you will be in the Menu Mode. In Menu Mode, Audrey will prompt you with options every step of the way. This is by far the easiest way to use Audrey. You do not have to wait for Audrey to complete her instructions to issue a command through your telephone keypad.

Menu Mode Instructions

The Expert Mode provides you with little verbal assistance, and is intended for advanced users. However, Audrey gives you the flexibility to choose a different way of interacting with her. Make changes as you go along. If you prefer to use the Expert Mode, (in Expert Mode you simply enter the 2 digit service code for the transaction or inquiry you wish to complete, followed by #) enter the following codes:

  1. Press 7 Additional Options
  2. Press 2 Change Preferences
  3. Press 2 Change to Expert Mode
  4. Press 1 and then #. Enter the service code for your inquiry or request followed by #

Expert Mode Service Codes